1. Tariff /Charges for the plans chosen are to be paid in advance and such charges are not refundable as this is a prepaid services.
2. GST 18% is not included in the tariff/ charges and is payable over and above the plan charges.
3. The Tariff Plans/Offers are subject to Guidelines/Directions/Orders issued by TRAI and/or DoT.
4. The Company shall reserve the rights to modify/withdraw this T&C including but limited to tariff plans and display the same in its website without notice to the Customer and such posting will be deemed to have been read by the Customer.
5. In case of any change in the address, telephone number or email address, these should be updated by the respective subscriber without fail or delay.
6. Company may extend refund to User only for his first payment in case of no-feasibility for building new connection to requested address.
7. Online refund may be extended to the User, when the transaction is incomplete, in the sense that the User’s plan is not renewed, but online payment has been generated.
8. ONU to be returned to a “person” appointed by the company It can be the local cable operator, retail partner or any logistics company appointed to recover back the ONU from customer location
9. Refund to be processed to the bank account provided at the time of registration or to the bank account / wallet linked to the phone number registered with the company. No other bank account to be used for refunds. Cash and Cheque not to be used for customer refund.
10. The ONU devices provided by the company against a security deposit will remain a property of the company at all times.
11. The speed committed under a plan is till the LAN port. WiFi Speed is subject to customer premises in-house coverage & customer premises device performance.
12. The Company shall reserve the rights to modify/withdraw any promotional campaign along with offered gratification (if any) and display the same in its website without notice to the Customer and such posting will be deemed to have been read by the Customer.
13. By submitting your information and/or contacting us through any medium like phone call, social networking channels, website, etc, you agree to receive any promotional messages, material and be contacted by Company or their sub-vendors.
14. All mentioned plans are subject to change or discontinuation without prior information.